Shipping policy

Shipping & Delivery

We aim to dispatch orders as soon as possible and items are shipped by either first class recorded delivery via Royal Mail Small Parcel service, or by DPD courier (packages will need to be signed for unless given specific delivery instructions to the contrary, or as with Covid rules, the carrier leaves them at your door or safe place). As most orders are dispatched within 2 to 4 working days, if you have not received your order within seven working days (UK), or twelve working days for Europe and the Rest of World, please contact us: info@carolineingraham.com. We regret that we cannot accept any claims against orders over three weeks old. Postal strikes and similar which are beyond our control, may influence the speed at which orders are dispatched and received. If you have a problem of any kind with your order, please refer to our return section.